Terms of Sale
PAYMENT
VISA, MasterCard, and Discover credit and debit cards are accepted. Orders can be submitted online or by phone. Credit card orders can be shipped only to an address that the card issuer has on file for the cardholder. No foreign orders or cards issued by a foreign bank. A valid customer daytime telephone voice contact number must be supplied as well as the name of the issuing bank. Orders will not be processed due to any of the following reasons: invalid card number, expiration date or security code; valid customer telephone voice contact number not provided; the transaction is not approved by the card issuer for any reason; or if we are unable to verify the account information or obtain address verification from the card issuer. Stringent anti-fraud measures are applied to all transactions.
SHIPPING
There is a flat $9.95 shipping/handling fee for all orders, no matter how large or how small the order is.
Most orders ship within 1 business day of receipt.
The customer is responsible for providing a correct and complete delivery address, including apartment/suite number, correct zip code, etc., and for accepting the parcel at that address. The customer agrees to reimburse the seller for any address correction fee and/or return shipping costs incurred.
Orders are shipped via US Postal Service or United Parcel Service (UPS) at our option. UPS Air deliveries are available at additional cost.
Delivery method and carrier is at the discretion of Shomer-Tec.
FOREIGN ORDERS
Sorry, no retail export orders are accepted.
RETURNS
Items may be returned for a full refund of the merchandise price only if returned in original, readily-resalable condition within one week of receipt, except as noted below. No return authorization is required, just make certain that the conditions specified in this section are met before returning any item. Returned items must be postmarked within one week of the date of delivery. The invoice (or photocopy) must be included. All literature and product packaging originally supplied must be included in original unmarked condition. Do not use a product box as an outer shipping container. Special-order and hygenic items are not returnable. If a return is necessitated due to a clear error on our part, reasonable ground shipping costs can be reimbursed. Address for returns via Postal Service: Box 28070, Bellingham, WA 98228. Address for returns via UPS or other non-postal carrier: 3861 Mustang Way, Bellingham, WA 98226 (do not use this address for US Postal Service – it will not be delivered). Since the shipper is responsible for loss or damage in transit, we recommend that you ship via a trackable insured method.
LEGAL STATUS OF PRODUCTS
It is the responsibility of the Buyer to ascertain and comply with all applicable local, state, and federal laws and regulations regarding possession and use of any item in this catalog. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a legal and lawful manner.
MISCELLANEOUS
All orders shipped to an address in the state of Washington will be charged state sales tax (except federal government orders). The sales tax rate is dependent upon the destination, and varies according to the city, county, transit district, etc. Tax applicability subject to change.
All patches are sold strictly for collecting purposes. Any other non-authorized use may be illegal. By placing an order for patches the Buyer certifies that he/she is a bona fide collector and that the items ordered will be used solely for legal collecting purposes.
Product specifications are subject to manufacturer's changes.
Every effort is made to ensure accuracy; however, we are not responsible for typographical errors.
In the event of a dispute between the Buyer and Shomer-Tec which cannot be resolved by negotiation, and in the event the Buyer undertakes to sue the Seller in a court of law, then it is hereby stipulated that venue for any such actions shall be only in Whatcom County, State of Washington.
All orders are subject to acceptance by Shomer-Tec, Inc. in Bellingham, Washington, who reserves the right to refuse any order.
By placing an order, the Buyer signifies agreement to these Terms of Sale.
DEALER PROGRAM
A Dealer program is available for bona fide re-sellers. Please submit a email and supply your state resale tax number. We accept stocking dealers only – those who maintain an inventory of our products and actively market them. Minimum order quantities apply; goods are for resale only. No drop shipments. If you have any questions, please contact our wholesale department.
PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website (Site).
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a third-party gateway provider.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Allow customers to 'log-in' to the Site.
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party technology services
We (the Site) may use third-party technology services. These services may include, but are not limited to the following:
- Ecommerce website service provider(s)
- Payment gateway(s)
- Fraud prevention screening
- Email sending service(s)
- Promotional service(s)
We share your Personal Information with third parties.
Use of Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we (or third parties) use this Order Information to:
- Process payments;
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Provide you with information or advertising relating to our products or services.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@shomer-tec.com
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
3150 Orleans Street, Unit 28070
Bellingham, WA 98226
Phone: (360) 733-6214